KNOWLEDGE CENTER
AI Chatbot widget+
What is the AI Chatbot Widget+?
The AI Chatbot Widget+ is an AI-powered virtual assistant that integrates with your website to provide automated, real-time customer support. It scans your site’s content to build a knowledge base and delivers accurate, contextual responses to visitor inquiries.
How does the AI Chatbot build its knowledge base?
The chatbot automatically scans your website to extract information from pages, FAQs, and custom text blocks. You can also upload files or choose specific sections of your website to include, giving you full control over what the chatbot uses to generate responses.
Can I control what content the chatbot uses?
Yes. You can choose to scan your entire website, specific sections, or even a single page. This ensures the chatbot provides relevant and accurate responses tailored to your business needs.
How does the AI Chatbot reduce my team’s workload?
The chatbot handles repetitive questions and common customer inquiries automatically. This reduces the need for constant human support, allowing your team to focus on more complex or high-value tasks while customers still receive fast and helpful responses.
Does the AI Chatbot provide 24/7 support?
Absolutely. Unlike human agents, the AI-powered chat operates around the clock. This ensures customers receive assistance anytime, helping build trust and preventing lost sales due to unanswered questions.
Can the chatbot personalize responses?
Yes. The AI Chatbot analyzes user behavior and past interactions to deliver more personalized responses. This customized experience helps visitors feel valued, increases engagement, and encourages repeat visits.
Can the chatbot display products and images?
Yes. When referencing products or services, the chatbot can automatically display product cards and images. This creates a more visually engaging experience and helps customers quickly understand key details, improving conversions.
Can I use existing FAQs and text blocks to train the chatbot?
Yes. The chatbot can automatically extract information from your existing FAQs and custom text blocks. This allows you to enhance its knowledge base without additional manual setup and ensures consistent messaging.
Can I customize the chatbot’s tone of voice?
Yes. You can choose a communication style that aligns with your brand, such as professional, friendly, witty, empathetic, casual, technical, persuasive, or quirky. This ensures your chatbot reflects your brand personality and connects with your audience.
What happens if the chatbot can’t answer a question?
If the chatbot reaches a limit, it displays a customizable dead-end message. You can include helpful links or direct users to additional resources, ensuring visitors are never left without guidance.
What are predefined message suggestions?
Predefined message suggestions are ready-made prompts you can configure to help users start conversations quickly. These suggestions guide visitors toward common questions and streamline interactions for faster support.
Can I customize the chatbot’s design?
Yes. The Virtual Assistant includes multiple pre-designed skins that allow you to match the chatbot’s appearance to your website’s branding. Whether your site is modern, minimalist, or bold, you can choose a style that fits seamlessly.
